Frequently Asked Questions
Helpful information about AVYRENO products, orders, shipping, returns and customer support.
Who operates AVYRENO?
AVYRENO is owned and operated by Beijing Shanfushunhe Technology Co., Ltd.
What products does AVYRENO sell?
AVYRENO focuses on Facial Skincare, Hair & Scalp Care and Body & Bath, represented by the nine products in our current collection.
How long does order processing take?
Orders normally require 2โ4 business days after payment confirmation. During holidays, promotions or unusually high order volume, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated standard transit time is generally 10โ15 business days after dispatch.
How much does shipping cost?
Available shipping methods and charges are calculated and displayed during checkout before payment is submitted.
Where are orders shipped from?
Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory availability, product location and destination. The shipping origin may therefore differ from the registered business address.
Will I receive tracking information?
Available tracking information is normally provided after an order has been dispatched.
What should I do if my package is delayed or missing?
Contact service@avyreno.com with your order number and available tracking information if tracking remains inactive for an extended period or a parcel appears lost.
What is the return period?
Eligible products may generally be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Email service@avyreno.com with your order number, the product, the reason for the request and photographs or video where relevant. Do not send an item directly to the registered business address unless customer support specifically instructs you to do so.
Who pays return shipping?
Customers are generally responsible for shipping costs for eligible preference-based returns. If an issue results from a damaged, defective, incorrect, incomplete or materially misdescribed product, an appropriate solution will be provided without additional costs resulting from that error.
How long do refunds take?
Approved refunds are generally processed within 5โ10 business days after the returned item has been received and inspected.
Can I cancel an order?
Cancellation may be requested before fulfillment begins. It cannot be guaranteed after fulfillment has started. No cancellation fee is charged for an order successfully cancelled before fulfillment.
How can I contact AVYRENO?
Email: service@avyreno.com
Phone: 025-58497426
Customer Service Hours: MondayโFriday, 9:00 AMโ5:00 PM U.S. Pacific Time.